Frequently Asked Questions

ORDERING

Do you sell used / refurbished machines?

No.We Do Not.Every item sold is brand new in its original box. 

Is your online checkout system secure?

Absolutely! We’ve prioritized your security by implementing the latest features on our checkout page. Notice the “HTTPS://” in our URL? It ensures a secure website and checkout process.

What happens if I find a better price?

We price match. All we need is the link to the same product being sold at a lower price. We offer a 30 day price match guarantee on all items. Please check our 30 Days Price Match Guarantee Page.

Can I cancel my order?

We completely get it, we change our minds too! Once an order is placed, we are able to alter or cancel it within 24 hours after order submission. After that period, if the item is shipped, the customer is responsible for the shipping cost.

SHIPPING, RETURN & EXCHANGES

What countries do you ship to?

We mostly use UPS. Items over $99 are signature required.

Where do you ship from?

Our warehouse is located in Santa Ana, California, United States.

How Long will it take for my package to arrive? (free shipping option)

Depending on where we need to ship:

- West Coast: 2-3 Business Days
- Midwest: 3-4 Business Days
- East Coast: 4-5 Business Days

What if there is no one home to accept the package when the package arrives?

All shipments over $99 are signature required. That means if no one is present to accept and sign for the package, the package will be sent to the closest Carrier location to be picked up at your convenience. Also, a notice will be left to notify you of the location of the package. 

What if I wanted to return the package?

In the rare event that an item does not work out, please call us +1 (888) 343-2557 or send an email to contactus@usvacuums.com

ABOUT US VACUUMS

Where is the US Vacuums located?

US Vacuums is located at:
5769 E Santa Ana Canyon Rd, Anaheim, CA 92807, United States

How long have US Vacuums been in business?

We are serving our customers more than 2 decades, since 1999.

Contact Us

Have questions about your order, or a general enquiry?