Return Policy: 100% Money-Back Guarantee
Your satisfaction is our top priority. If you're not completely happy with your purchase, we offer a 100% money-back guarantee within 30 days. For unopened items, we'll refund the full purchase price and give you a 10% credit towards your next purchase (excluding sale items). Items must be returned in their original condition and packaging.
**Please Note:**
- Non-stocked special order items, bulk purchases (over 5 items), air purifiers, parts, and accessories cannot be returned.
- Contact us before returning any order. We are not responsible for items lost or damaged during return shipment.
- Outbound shipping costs, including promotional shipping, and return shipping costs will not be refunded.
Once we receive your return, we'll inspect the product(s) and process your refund if they are in original condition.
Order Cancellations
Need to cancel an order? Contact us immediately. We'll do our best to cancel it, but please note you will be responsible for all shipping and handling charges (including promotional shipping) and return shipping if cancellation is not possible.
Contact Information
For any returns-related inquiries, please contact our customer service team.
US Vacuums
5769 E Santa Ana Canyon Rd, Anaheim, CA 92807, United States
Toll Free: +1 (888) 343-2557
Email: contactus@usvacuums.com